Job Overview:
As a Clinical Support Specialist, you will be instrumental in driving sales revenues within your assigned territory by providing exceptional clinical support to customers. Your responsibilities will include engaging with customers to enhance sales, service, and overall customer experience. By leveraging your clinical expertise and product knowledge, you will support the development of sales opportunities and ensure effective utilization of our product portfolio. Collaboration with internal and external stakeholders, including Commercial Account Specialists (CAS), will be essential in achieving business objectives and maintaining customer satisfaction.
Key Responsibilities (not limited to):
Business Area:
• Utilize the sales processes to create a territory plan.
• Ensure assigned sales revenues for that area are achieved.
• Ensure the price principles are applied in their accounts.
• Demonstrates knowledge of the contract and tendering process to benefit our commercial business.
• If a CAS is in the region:
o Supports the CAS in meetings with allocated customers.
o Provide relevant data to support opportunity targeting.
o Applies business acumen in collaboration with CAS to ensure the commercial business plan objectives are achieved.
o Identify key stake holders in collaboration with CAS to develop value-based opportunities.
Customer: Territory coverage
• Engage with customers to drive sales, service, and customer experience.
• Support our product and service delivery to customers to drive development of sales opportunities.
• Highly clinically and procedural aware, to support and drive sales opportunities by regally attending clinical cases.
• Provide excellent knowledge of the product portfolio and other possible devices related.
• Responsible for providing service to clinical customers defined.
• Case planning & support using client’s products.
• Be present in the labs and help the staff achieve successful outcomes using client’s products.
• Present and deliver product initiatives.
• Analysis opportunities within the account by case attendance, customer meetings and data.
• Provide technical product training to customers.
• Collects clinical, procedure and competitor data to support business analysis.
• Manages all assets to customers so they meet the company KPI’s.